Round the Clock BPO offers outsourcing solutions for various operational and customer-centric processes. We also offer IT and technical support, telemarketing, accounting, legal and medical data aggregation and processing services for various industries. Our expertise in the outsourcing industry allows us to work as an intrinsic part of the client team and provide tailor-made solutions that leverage their brand and value among their customers.
- 24/7 Customer Support: Our customer support services for both domestic and international clients enable them to optimize their resources to the full. We offer end-user engagement through phone, email and live chat services that are available 24/7.
- Telemarketing: Our marketing unit allows the client to increase their reach to a larger market. Businesses are able to increase leads and leverage their revenue earning potential. Specific solutions include up-selling to current customers, cold calls, cross-selling to users, etc.
- Technical Support: We provide an extensive range of IT support services. Our solutions allow companies to use our expertise across various operating platforms and ability to address both individual and enterprise needs.
- IT Helpdesk Services: Our IT helpdesk offerings take care of various after sales support, enterprise-level trouble-shooting, usage enquiries, product component support, etc.
- Data Conversion, Entry and Processing: The data services unit helps transfer millions of data points across innumerable parameters to an electronic format. The conversion helps our clients to create Big Data resources at their end which they can use to drive market insight and increase sales.
- Medical and Legal Data Conversion, Entry and Processing: Once considered a part of the Data Entry and Processing lines of work, medical and legal data aggregation and conversion services has taken off as entirely separate line of business due to the vast amount of data that needs to be converted and transferred to an accessible electronic medium for the healthcare and legal market.
- Accounting Solutions: A part of the back-end processes, our accounting solutions allow our BFSI clients and multinational majors to keep track of their financial records. Our services are essential for businesses to track expenses, inflows, financial market data, etc.
- Forms Processing: We offer services that help clients with payroll processing, medical forms recording, insurance forms tracking and online forms tracking. The services help our customers to free up their backend resources for core activities and cut down on costs associated with tracking and processing form data
- Online Secondary Research: We help businesses conduct secondary searches on the internet for product information, market data, industry competition, etc. The data is aggregated into actionable bits of information that help our customers to plan and manage their operations in a more streamlined and effective manner
Business outsourcing has been one of the key factors behind the growth of global trade and has helped multinational companies to cut down on unnecessary costs and increase their margins. Outsourcing remains the way to go to ramp up service levels and move up the value chain.